Shipping Policy

Effective Date: 10-08-2024

Thank you for choosing Tanaji Cafe. This Shipping Policy outlines the terms and conditions related to the delivery of orders placed through our website.

1. Delivery Services

1.1 Delivery Area: We offer delivery services within an 8 km radius of our location in Nehru Market, Karhi, Madhya Pradesh 451220, India. Delivery is only available within this specified area.

1.2 Delivery Times: Our delivery service operates from 10:00 AM to 11:00 PM, seven days a week. Delivery times may vary based on your location, order volume, and current traffic conditions.

1.3 Delivery Charges: Delivery charges may apply and will be calculated based on the distance and order size. Delivery fees are displayed at checkout and are added to the total amount of your order.

2. Order Processing

2.1 Order Confirmation: After placing your order, you will receive an order confirmation email with details of your purchase. Please review the information carefully and ensure its accuracy.

2.2 Processing Time: Orders are typically processed within 30 minutes to 1 hour of receipt. During peak times, processing may take longer. We will inform you of any significant delays.

2.3 Estimated Delivery Time: Once your order is processed, the estimated delivery time is within 30 to 60 minutes from the time of dispatch. Actual delivery times may vary based on your location and current traffic conditions.

3. Delivery Instructions

3.1 Accurate Information: Please provide accurate delivery information, including your address, contact number, and any special delivery instructions. We are not responsible for delays or issues resulting from incorrect or incomplete delivery details.

3.2 Accessibility: Ensure that your delivery location is accessible to our delivery personnel. If there are any special access requirements or restrictions, please inform us when placing your order.

4. Order Issues

4.1 Delivery Problems: If there are any issues with your delivery, such as missing items or delays, please contact us immediately. We will investigate the issue and work towards a satisfactory resolution. Please note that cancellations and refunds are not available.

4.2 Reporting Issues: To report any delivery issues, please contact us via email at contact@tanajicafe.com or by phone at +91 958 906 7833. Provide your order details and a description of the issue for prompt assistance.

Contact Information

For any questions or concerns regarding our shipping policy, please contact us:

Tanaji Cafe
Nehru Market, Karhi, Madhya Pradesh 451220, India
Email: contact@tanajicafe.com

We may update this Shipping Policy from time to time. Any changes will be posted on our website, and the revised policy will apply to all orders placed after the effective date of the update.